tk789 Privacy Policy

1 Introduction and Purpose

tk789 is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains how tk789 collects, stores, processes, and keeps your personal information secure.

Our goal is to inform you with complete transparency about how your information is handled. tk789 does not sell your personal information to third parties and does not share it with any unauthorised person or organisation without your consent.

If this policy changes, we will update it on our website and notify you by email where applicable. You are requested to visit this page regularly.

2 Information We Collect

We collect various types of information during registration and use of tk789 services. This information is essential for providing secure services.

2.1 Registration Information

When opening an account, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password
• National identity card or other identity documents
• Address details

2.2 Financial Information

The following information is required for deposit and withdrawal processes:

• bKash, Nagad, or Rocket account number
• Bank account details (for bank transfers)
• Transaction history and amounts

We do not store full card numbers or banking passwords. All financial information is transmitted and secured via SSL encryption.

2.3 Technical Information

Information collected automatically when you visit the site:

• IP address and device identifiers
• Browser type and operating system
• Cookie and session data
• Page visit times, page navigation, and click data
• Device language and time zone settings

2.4 Gaming Activity Information

Your gaming habits are monitored to ensure responsible gaming and to improve service quality. This includes betting history, win/loss records, session duration, and game preference data.

3 Purpose of Using Information

tk789 uses your personal information only for specific and legitimate purposes. The main purposes for which we use information are described below:

• Account Management: Ensuring registration, verification, and account security.
• Financial Transactions: Processing deposits and withdrawals smoothly and preventing fraud.
• Customer Service: Providing assistance via 24/7 live chat and resolving issues.
• Responsible Gaming: Identifying unusual gaming behaviour and intervening when necessary.
• Legal Obligations: Complying with applicable laws and regulations and assisting authorities with investigations.
• Service Improvement: Analysing platform performance and improving user experience.
• Fraud Prevention: Detecting and preventing unauthorised access and fraudulent activity.
• Communication: Informing you of important account updates, policy changes, and relevant information.

4 Data Storage and Security

The security of your information is our highest priority. tk789 uses industry-standard technology and processes to keep your information secure.

4.1 Technical Security Measures

• SSL Encryption: All data transfers between the website and server are secured via SSL/TLS encryption.
• Secure Servers: Your information is stored on firewall-protected servers where unauthorised access is not possible.
• Password Hashing: Passwords are never stored directly; advanced cryptographic hashing is used.
• Two-Factor Authentication: Two-factor authentication is available for additional account security.
• Regular Security Audits: Regular security tests are conducted to identify system vulnerabilities.

4.2 Data Retention Period

We retain your information for as long as your account is active or as necessary to provide services. Even after an account is closed, certain information may be retained for a specified period to meet legal obligations.

Financial transaction records are retained for the period specified under applicable law. Information related to fraud investigations or legal proceedings may be retained for an extended period.

5 Disclosure of Information and Third Parties

tk789 strictly protects the confidentiality of your information. We may share information in the following limited circumstances:

5.1 Service Provider Partners

We use trusted third-party services for payment processing, technical support, and fraud prevention. Only the information necessary for the specific task is shared with these partners, and they are bound to comply with our privacy policy.

5.2 Legal Requirements

We may disclose necessary information in response to a court order, government investigation, or a valid request from a law enforcement agency. In such circumstances, we provide only the information legally required.

5.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, we will notify users in advance.

6 Cookie Policy

The tk789 website uses cookies to improve your experience. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login status and security protection. Disabling these may cause the site to not function properly.
• Functional Cookies: Used to remember your language preferences and other settings.
• Analytics Cookies: Collect site usage statistics that help us improve our services.
• Security Cookies: Used to detect and prevent fraudulent activity.

6.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling certain essential cookies may mean that some site features are no longer available.

7 User Rights

As a tk789 user, you have the following rights over your own information:

• Right of Access: The right to know what information we hold about you and to receive a copy.
• Right to Rectification: The right to request correction of incorrect or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request that use of your information be limited for specific purposes.
• Right to Object: The right to object to certain types of data processing.
• Right to Data Portability: The right to receive your information in a structured, machine-readable format.

To exercise these rights, please contact our support team. We aim to respond to all valid requests within 30 business days.

8 Privacy of Minors

tk789 services are for those aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory during account registration.

If we learn that a person has opened an account in violation of the age limit, that account and the associated information will be deleted immediately.

9 International Data Transfers

tk789 servers operate in Bangladesh and international data centres. Even if your information is transferred to another country, it remains protected under this privacy policy and applicable data protection laws.

We ensure that appropriate safeguards are in place for international data transfers and that the receiving party maintains adequate security standards.

10 Response to Security Breaches

If a data security breach occurs that may affect your personal information, tk789 will take the following steps:

• Notify the relevant authorities of the incident within the required timeframe.
• Inform affected users as quickly as possible by email or through the platform.
• Take immediate technical measures to limit damage and prevent recurrence.
• Conduct an investigation to determine the cause and extent of the incident.

11 Changes to the Policy

tk789 reserves the right to change, revise, or update this privacy policy at any time. For significant changes, we will:

• Publish a notice on the website.
• Notify registered users by email.
• Update the "Last Updated" date at the top of the page.

If you continue to use the site after changes are made, you are considered to have consented to the new policy. You are therefore requested to visit this page regularly.

12 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our dedicated privacy team is always ready to resolve your issues.